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Contributor
Posts: 30
Registered: ‎10-17-2011
My Device: Passport, Curve 8520

Sync Error.

I am getting Error while syncing my BB 8520 with Microsoft Outlook 2010.  It was working fine before BB Desktop Update.

Error: COL Transbase::MoveFirstSummaryRecord: Unable to move to first or next row.

Appreciate all the help.

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Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Sync Error.

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32537 "Error: COLTransBase::MoveFirstSummaryRecord: Unable to move to first or next row' is encountered when synchronizing calendar data with Desktop Manager

Unfortunately, all it does is acknowledge the problem, but provides no solution yet. You should keep monitoring that KB to see when they update it with a fix.

 

In the meantime, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

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