05-09-2013 04:55 PM
When I try to sync my gmail contact list to outlook it doesnt work. I've tried to switch off sync, but the option is not allowed (ie, I see the box and there's a tick, and when I try to switch it off it doesnt allow me to do it).
Has anyone experienced the same problem?
Thanks for the help
05-14-2013 03:47 PM
Welcome to the BlackBerry® Support Community Forums.
To disable Gmail Contact sychronization complete the following:
1.Click on Setup > Email Accounts.
2.Choose Internet Mail Account if prompted.
3.Log in with the BlackBerry Internet Service account user name and password if prompted for it.
4.Click on the email account and choose edit.
5.Scroll down to Synchronization Options and uncheck Contacts
Once this is disabled, you'll need to set your Default Contact list, go to Options> Click Device > Advanced System Settings > Default Services> your Contact List should be set to your Gmail account, then attempt to sync your Contacts to Outlook.
Let me know if you have any questions.