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New Member
Posts: 1
Registered: ‎03-05-2012
My Device: Bold 9650
My Carrier: Verizon

Sync: Multiple Instance Error Causes Desktop Manager to Fail

I can no longer sync my Outloook calendar with my Bold 9650 using Desktop Manager 6 (bundle 3084). I failed multiple times, rebooted each device and tried again but still receive the same error. Error is a message from Windows that Desktop Manager has stopped working. The last few entries in the log indicate:

 

08:55:35.962 Sync information for application 'Calendar' in translator 'Outlook' --

08:55:35.962 Number of newly added records since last sync (New): 482

08:55:35.962 Number of records modified since last sync (Modified): 0

08:55:35.962 Number of records deleted since last sync (Deleted): 0

08:55:35.965 Performing two-way sync

08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception on (11/8/2011).

08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception "Bi-weekly Leadership Team Call".

 

I saw an entry in the Outlook calendar related to the error, but not in the BB calendar, and deleted it but this did not resolve the problem. At this point, I cannot get DM to complete synchronization. Has anyone else experienced this and identified a resolution?

 

thanks,

eric

 

New Member
Posts: 1
Registered: ‎08-06-2012
My Device: Bold 9900 Touch
My Carrier: Vodacom

Re: Sync: Multiple Instance Error Causes Desktop Manager to Fail

Hi Eric,

Did you manage to resolve this? I have the same error and cannot get DM to complete the sync.

Thanks,
Johann