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11-24-2008 08:30 PM
Solved! Go to Solution.
11-25-2008 12:04 AM
Since you are not using the standard Palm Conduits, it will not be able to locate your data.
I would, in order:
1) set the conduits back to the Palm Desktop
2) sync to the desktop and make sure tha data is accurate
3) now try the wizard
11-26-2008 12:03 AM
Thanks. I will try. I had changed the syncing from my ACT database to the PALM calender, PALM contacts, etc. However, it did not work. Can you please provide some additional clarification on what is a PALM Conduit and how to locate this within the PALM Desktop if possible. Thanks I appreciate it.
11-26-2008 12:14 AM - edited 11-26-2008 12:16 AM
Right click on the hotsync manager in the Windows system tray. (Pardon me, I am going from memory...I took my Palms out of service about three or four years ago...)
There is a setting for custom and if it is not there then it will be under Conduits in the Desktop.
Once in custom, you will see all of the conduits. Click on them and change them to palm desktop first. Hotsync.
Then try the BB manager.
If that does not work, then try changing the conduits to Outlook and then try the BB manager. Hotsync again now.
If THAT does not work change them back after Hotsyncing to Outlook back to Palm and try the hot sync again.
At one of these junctures, you may also have to reboot just to get the hotsync manager to reestablish the correct conduits depending on how old it is.
I just found another link for you as well that shows the pics of the different screens.
11-26-2008 11:14 PM
Happy Tryptophan driving day to you and your family as well!
12-20-2008 06:08 PM
I am a new Blackberry Storm owner and am having the same problem you describes in the earlier post. I am trying to use the BB Desktp manager to move data from my Treo755 to the Storm. When I get to the screen that I need to select eith MS Outlook or Palm to start the transport, both options are grayed and I can not select either.
I am running Vista Home premium and my Treo 755 was HotSynced just before I tried to move it to the Storm. I do not see a "custom" setting either in the Windows tray under HotSync "settings" or on the Palm Desktop Manager.
Do you remember how you determined if the "conduit" was correct. I have read the prior posts and I still have no idea what a conduit is.
Thanks for any help. Verizon Technical Support was not able to help.
12-20-2008 06:41 PM - edited 12-20-2008 06:42 PM
Hi patmcneil and welcome to the forums!
Here is a tip as this is your first post.
You would want to use the grey bar over the fist page of the 9500 forums and locate the "new message" option.
This will give you a new thread with only your problem listed.
This current thread has been resolved, so most users will not see your post.
If you open your own thread you will have more users read it, more input, leading
to a faster resolution. OK?
Here is link regarding the Switch device procedure.
Please note the following supported PALM software versions:
Please remember to resolve your thread.
Put the check mark in the green box that contained your answer! Thanks
12-21-2008 12:03 PM