Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎06-12-2011
My Device: Torch 9800
My Carrier: AT&T

Sync default keeps reverting back to AT&T, even though "default" choice is saved

RIM support helped me with this one time & everything was fine until I had to replace my Torch with a warranty replacement today. My old problem is back! 

 

1. Service Ctr. transferred my contacts to the new phone, which quickly sent them to the AT&T cloud.

2. I wiped the phone, and used the desktop to restore everything to new phone. Config set for Outlook to device only.

3. Everything fine. "default" and not AT&T reflected in sync defaults screen.

4. Suddenly phone locked up and contacts are being transferred to AT&T.

5. Now my contacts are back in AT&T default. I've tried to save the contact sync default to "default." I can leave the screen, and when I return, it has reverted back to AT&T!

6. AT&T support will only give me RIM support phone number, but no Incident# . Why should I pay for support for an issue that is AT&T's and not mine?

7. How can I fix this for once and for all? This is an issue because my contacts will only sync to AT&T, and not Outlook. This sucks! I need to have a current, COMPLETE contact list in Outlook!

8. PLEASE HELP ME WITH THIS.