Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎06-23-2011
My Device: Bold 9700
My Carrier: ATT

Sync error message

Can you help me fix this?


09:08:38.776 Error Information: 12004 (00002ee4) (KnownErrorWithHardcodedText), Description: CRTransColl:Smiley FrustratedetDSTransInfoByName Empty nodelist for tag: CommonTransTypeAndAttributes, File: .\TransInfo.cpp, Line: 595


Thank you in advance.



Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Sync error message

Hi MADelaney,


To better assist, I will need to gather some information.


What PIM category does this error occur in (contacts, calendar, etc.)?

What version of BlackBerry Desktop Software do you have instlalled?

What desktop organizer, for example Microsoft Outlook, are you using?






Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!