Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 7
Registered: ‎01-29-2013
My Device: Bold 9780
My Carrier: EE

Sync freeze

I've been using a Bold 9780 for 2 years now. Until recently I've been backing up and syncing weekly via BB Desktop software (v7.1) with no problems.

 

BUT as of last week the calendar/contacts sync has been freezing at the 'preparing sync preview' point. I've tried rebooting (device and PC) several times but the problem hasn't gone away and I cannot complete a sync. 

 

Any answers? I'm not a geek so plain English would be helpful.

 

PC: Vista 32-bit

Forums Veteran I
Posts: 1,807
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Sync freeze

Hello Boundah.

 

Not trying desintalando the DM beam and then proceeds to re-install, also change the path of the backup ...

 

Then let us know if you worked or if the problem still evidences the persistence.

 


Kudos ** Do not forget to give those people who help and advise you regarding your questions, as well give the answer like**

 

@ gutijose14


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
Highlighted
New Contributor
Posts: 7
Registered: ‎01-29-2013
My Device: Bold 9780
My Carrier: EE

Re: Sync freeze

[ Edited ]

@gutijose: I'm guessing you used translation software for your reply - it makes absolutely NO sense in English. Please would you pass to someone (a human being) who can deal with my question and provide a comprehensible answer.