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New Member
Posts: 1
Registered: ‎10-23-2013
My Device: bold
My Carrier: *

Sync problem with Outlook 2007 and BDS version 7.1

I upgraded from 6 to 7,1 on Blackberry Desktop Software and now get the following error when trying to USB sync.  I use homail account through outlook connector.

 "Unable to access local folders. If your Outlook profile uses Hotmail connector, you must create a local data store (PST) and set it as the default delivery location for the profile."

I have had no problems syncing until I upgraded to version 7.1.  Is there a fix for this or how do I reinstal version 6.

Thanks in advance



Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Sync problem with Outlook 2007 and BDS version 7.1

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32597 A Hotmail connector error appears when attempting to synchronize with Microsoft Outlook using the BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


As an alternative, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 10
Registered: ‎01-20-2013
My Device: Curve 9300
My Carrier: Bell

Re: Sync problem with Outlook 2007 and BDS version 7.1


I have the same problem, can you tell me how you fix it.  I have been trying to re download the blackberry desktop software version 6 and I can't find it anywhere.  I have also spend about a week trying to fix this, I tried contacting microsoft and all they want is money to help fix the problem and I can't even find a way to speak with someone from Blackberry.

My blackberry curve 9300 has software version 6 and unfortunately when I connected my phone to my desktop, it downloaded the new version 7.1 desktop software and now I can't sync my phone and computer unless I create a new PST local data file to continue.

I am getting very frustrated and have asked for help from the community and nobody seems to be able to help me out.  I truly hope that you can assist me in some way.