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New Contributor
Posts: 2
Registered: ‎10-24-2012
My Device: Torch 9800
My Carrier: Movistar

Sync problems with 9800

I have trouble syncing my Torch 98000.  When the syncing starts, I get an error message that reads:
"X Sychornization Error

 

An error has occurred during an attempt to access a device database record."

 

 

 

Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: Sync problems with 9800

[ Edited ]

Is this the first time it has happened?  When did it start?, Before or after you installed a certain app?  How long have you had the phone? Have you upgraded BlackBerry Desktop Software? Have you upgarded the phone software?

 

The more info you can provide, the better answer/solution to the problem at hand.

New Contributor
Posts: 2
Registered: ‎10-24-2012
My Device: Torch 9800
My Carrier: Movistar

Re: Sync problems with 9800

It happens every time I try to sync. 

It began to happen after I upgraded to BlackBerry Desktop Software, Version 7.1.0.32

No new apps installed

Phone is approximately 2 years old.  New battery installed a couple of months ago.

Trying to sync to Office Outlook 2010, Version: 14.0.6123.5001 (32-bit)

Computer is running Windows 7 Home Premium, Service Pack 1