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New Contributor
Posts: 4
Registered: ‎05-27-2013
My Device: Torch 9800
My Carrier: Bell

Sync - "disconnected" with Torch 9800 & Windows 8/Office 2013

Upon connecting my BB with my Windows Surface Pro w/Windows 8 and Office 2013, the Desktop Manager states "disconnected." The BB recognizes the connection. I have activated .NET in Windows 8, tried different USB cables, uninstalled and reinstalled BB Desktop Manager three times. Upon reinstalling BB Desktop Manager it will sync once only. I'm confused.

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Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Sync - "disconnected" with Torch 9800 & Windows 8/Office 2013

Hello,

 

Firstly, Office2013 is not yet compatible with any version of the Desktop Software:

  • KB12268Synchronization support for BlackBerry Desktop Software for Windows

So I am at a bit of a loss how it even works that one time that you state.

 

Good luck!


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