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New Contributor
Posts: 2
Registered: ‎10-16-2013
My Device: Blackberry Curve 8520
My Carrier: Vodafone UK
Accepted Solution

Sync suddenly failed

Suddenly from 13/10/14 my regular sync: Curve 8520 to Outlook 2010/Windows 8 via USB has failed. Message on the desktop software :Can't load  previous organizer settings to sync organiser data between my computer and my Blackberry device.


I attempted to reset the "select organiizer data to synchronize" on software and get message that: the organizer applications on your computer aren't supported and suggests I check with Blackberry which applications are supported.

Blackberry of course supports Outlook. I have checked my recent Microsoft updates and find one that is a security update for Outlook was downloaded and installed on 12/10/14 and wonder if this is the problem? Any help would be appreciated please.

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Sync suddenly failed

Hi NeilS,


Welcome to the support community!

This KB article should help you with the synchronization issue you are having. ""The organizer module could not load and will be turned off" when configuring synchronization in BlackBerry Desktop Software 7.1" http://blackberry.com/btsc/KB31858


Let me know if that helps.



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New Contributor
Posts: 2
Registered: ‎10-16-2013
My Device: Blackberry Curve 8520
My Carrier: Vodafone UK

Re: Sync suddenly failed

Thanks FrankieS, this has solved the problem.

Posts: 39
Registered: ‎02-22-2013
My Device: blacberry torch 2012
My Carrier: airtel

Re: Sync suddenly failed

Thanks>>> Having the same prob