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New Contributor
Posts: 9
Registered: ‎01-10-2012
My Device: 9900 Bold
My Carrier: comcast

Sync

I am trying to sync my device with the computer and vice verse, It appears to be synchhroniZing and then it just says preparing sync pre view but never finishes. When I cancell it just does not cancel. I disconnect and when I conneect again it just automatically goes into sync with the same results. What to do?

 

George

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Sync

Hello!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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