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New Contributor
Posts: 2
Registered: ‎05-22-2008
My Device: Not Specified

Synching Contacts From My Mac

I'm trying to Sync my contacts from my MAC (Now Contact) to my Blackberry.  I keep receving an (error 1) skipping message.  Does anyone know how to fix this?

 

Cheers,

Mike 

Forums Advisor III
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: Synching Contacts From My Mac

Hi crazy8,

 

Are you using PocketMAC for this? (Because AFAIK there is no BB software for the Mac).

 

 

 

 



Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq
Visitor
Posts: 1
Registered: ‎04-02-2008
My Device: Not Specified

Re: Synching Contacts From My Mac

Hi Crazy8,

 

   The PocketMac software is not recognizing the BlackBerry. This may be due to a USB power issue, or you may need to uninstall your PocketMac, and ensure you install PocketMac 4.0.20b.

 

    To test to see if it is a simple USB power issue, try swapping the USB cord into another port. Also, ensure that it is a direct connection to the USB port, and not a USB hub or docking station you are connecting to.

 

   You can download PocketMac 4.0.20b at this link: 

 https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=01D+kCXQaNt2x9bSpAtCfg**

 

Hope this helps !

~Influential 

The Shadow and the Flame.
Regular Contributor
Posts: 79
Registered: ‎05-02-2008
My Device: 8300

Re: Synching Contacts From My Mac

Hi!  You are likely using a newer device that was released AFTER PocketMac was posted.  There is a solution for this. First, visit the download page: http://na.blackberry.com/eng/services/desktop/mac.jsp

and start the download process again. As you move to the download screen, select PocketMac V4.0.20b for BlackBerry. Then, on the next screen, you have two program choices to download.

You have probably already downloaded the first one, under the heading "PocketMac v4.0.20b for BlackBerry." If you have erased it, go ahead and download it again.

Since you have one of the newest devices (like the 8110, 8120, 8130, 8310 or 8330), you may also need to download the patch that allows you to connect to those as well. That patch is on the same page, under the heading, "PocketMac Driver update -- DriverUpdate.dmg."

TO INSTALL:
1. IMPORTANT: Disconnect your BlackBerry from your Macintosh.
2. If you uninstalled PocketMac for BlackBerry, reinstall the main program now.
3. When the installer is finished, you will be prompted to restart. DO NOT click the restart button.
4. Install the Driver Update file please, this installer will complete very quickly.
5. Finally, restart the Macintosh now that the software application and driver updater installers have been completed.

After the restart is complete, please launch PocketMac for Blackberry, then plug-in your BlackBerry handheld. Click the Sync button to begin the synchronization session.

If you still can't connect, here are some steps you can perform to make sure the new patch is installed correctly:

1. Please unplug your BlackBerry and count to 60 seconds. This allows the
driver to completely release. (Likely, the driver wasn't released last time you tried installing the patch, so the new one didn't install correctly.)

2. Please open Finder, and locate the following folder: MacintoshHD/System/Library/Extensions/.

3. Within the "Extensions" folder, you will see a list of .kext files. scroll down the very long list, and locate the two files that start with "BlackBerry" files.

4. Please remove both of these files from your Mac: "BlackBerry.kext" and "BlackBerryUSBDev.kext". You will need your Apple Administrator user account password to remove these files from the Extensions folder. After you do so, empty your trash, please.

6. Install the driver again. After you've finished the installer/driver package, please restart your Macintosh.

7. Finally, plug-in your BlackBerry handheld, then launch PocketMac for BlackBerry. The PocketMac Sync Manager should now be able to find your BlackBerry.

---------------
Have a great day!
Anne M.
PocketMac Team
Direct support available for PocketMac for BlackBerry FREE at http://tinyurl.com/RIMsupport