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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-08-2008
My Device: Not Specified

Synching to desktop and back again

Good Morning All - the retaining ring on my curve broke and they sent me a new blackberry unit - I need to back up all the data on my phone to my laptop and then load it on the new unit - simple right? Not so much. The software freezes my computer - then after I reboot and restart the manager it doesn't see the blackberry on any USB port. The computer sees it right away. There is no synchronization options on any of the standerd application on my phone either. Any one out there know where I can go or who to get ahold of to solve the problem? Thanks.