Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎04-02-2013
My Device: Bold 9900
My Carrier: LuxGSM

Synchronisation Exchange unread mail become read

Hello,

 

When synchronisating my email on my BBY device (I am using Office 365 - Microsoft Exchange), all the email are marked as read even if I let some of them unread on my outlook.

 

Any ideas what to do?

 

Best regards,


Aurélie

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Synchronisation Exchange unread mail become read

Hi AurePon and welcome to the BlackBerry Support Community Forums!

 

Is your BlackBerry smartphone activated on a BlackBerry Enterprise Server or do you have your email integrated using IMAP, POP or OWA?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Highlighted
New Contributor
Posts: 2
Registered: ‎04-02-2013
My Device: Bold 9900
My Carrier: LuxGSM

Re: Synchronisation Exchange unread mail become read

Hello,

 

The Smart Phone is configurated as a BES with Office 365.

In fact the problem is when synchronisation our mail account on a new blackberry.

Even if the BBY says the synchronisation is complete, we haven't all the emails that are on the serveur.

Parametres BBY are set as always keep the email (no max days) 

 

We have some emails of 2009, then all the mail from a specific person, and then no more mail until the day of synchronisation.

It's very strange...

If you could help, it will be great.

 

Best regards,