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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-14-2013
My Device: Blackberry
My Carrier: inwi


I plugged my blackberry torch 9800 to my pc and it was synchronized error now all my media files are lost but not deleted because I still have the same ring which  is a music , what i should do now?

Posts: 48
Registered: ‎05-16-2013
My Device: Z10 / 9900 / 9800
My Carrier: Rogers

Re: Synchronisation

Hey jiji23.

Welcome to the BlackBerry Support Community Forums.


Please note that when your BlackBerry Torch 9800 Smartphone is connected to your PC via a USB cable and the Mass Storage Mode (USB Drive) is engaged for media sync, the media files are not accessible until the BlackBerry Smartphone is removed from the USB cable.


After the BlackBerry Smartphone has been removed you may notice the files take a moment to return after the BlackBerry OS has finished indexing the information.


Hopefully this helps answer your question.


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