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New Member
Posts: 2
Registered: ‎01-22-2009
My Device: Not Specified

Synchronise button missing

Desktop manager for 8310 will load on pc with XP, but the synchronise icon is missing.  I have tried uninstalling and reinstalling but still doesnt work.  Can anyone help?
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Synchronise button missing

What version of DM are you using?

What functions/icons do appear ?



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New Member
Posts: 2
Registered: ‎01-22-2009
My Device: Not Specified

Re: Synchronise button missing

It's desktop manager version V4.2.2.14 dated April 26  2007

Other functions showing are 'Application Loader'  'Backup and Restore'  'Media Manager' and 'Switch device wizard'.

 

On starting desktop manager I get an error message MAPI3.dll  Seems strange to me as I didnt get an error message on first or second installation.

 

Any help would be more than welcomed

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Synchronise button missing

I would recommend you download and install a more recent version of DM... like 4.7 withOUT the media manager software.

 

Download Desktop Manager from here:

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code