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New Contributor
Posts: 2
Registered: ‎08-09-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

Synchronization ERROR --- urgent!

Everything was working great until I downloaded the newest version and now I keep getting SYNCRONIZATION ERROR:  The following event could not be synced:  Remove the event and sync again.

I removed the event on both my device, blackberry torch 9810, and OUTLOOK.  I rebooted everything and still it reads as above.  The event doesn't occur anywhere, but it will not sync past this.  Please help!!

Hall of Famer III
Posts: 59,059
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Synchronization ERROR --- urgent!

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32001 BlackBerry Desktop Software displays message to remove an event and sync again.

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


Further, there is also this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed (many with these errors are falling back to the 6.x Desktop Software levels). Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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