09-27-2013 12:20 PM
I have recently installed Microsoft Office Professional Plus 2013 in its 64 bit version on my computer (Windows 7 professional, Service Pack 1). When trying to synchronize my BlackBerry (Bold 9900) I am getting the following message:
Synchronization Error Redemption is not installed.
I am running on the BB OS 7.1 Bundle 2807; the BlackBerry Desktop Software is version is 126.96.36.199, released 07 March 2013 (Bundle 42).
Running the 32-bit version of Office does not produce the error message.
My provider is T-online, they called me and told me that they can’t help.
09-27-2013 02:04 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Unfortunately, it contains nothing more useful than recognition by BB that the problem exists, but no workarounds or solutions are offered. However, I do notice that it states to be applicable to earlier Desktop Software versions...
In any event, I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck and let us know!
09-27-2013 04:54 PM
Thank you for your advice; regrettably, it did not work: I am getting the same error message. It seems that the desktop software and office 2013 64 bit do not go together. Amazing.
09-27-2013 04:59 PM
Oh goodness...I'm sorry I didn't pick up on that in your first post...refer:
At present, the Desktop Software is not compatible beyond Outlook 2010.
11-05-2013 09:38 PM
I have the same issue and apparently BB has known about this issue for over 17 months and has been unable or unwilling to resolve the problem. I am looking into a class action lawsuit against BB. Perhaps after a financial hit and some more negative publicity they will commit to resolving the issue.