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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎07-04-2012
My Device: bold 9650
My Carrier: Verizon

Synchronization Error


I recently upgraded my Blackberry desktop software. Since then I haven't been able to sync my contacts with Microsoft Outlook. My phone is a Bold 9650 6.0. It gets partially through the sync process when I get the following error:

Synchronization Error

CRTranRec::GetLinkedRecordID:Invalid linked record Id

Thanks for any thoughts or suggestions,



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Synchronization Error

[ Edited ]

Hey sdsbirch,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


We are aware of this issue, we have a KB article relating to the issue: www.blackberry.com/btsc/KB31008


To resolve the issue we would need logs, please contact your network service provider and ask to be transferred to RIM so we can identify what is causing this issue.


Let me know if you have any more questions.





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