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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-28-2008
My Device: Not Specified

Synchronization Problem

When I attempt to synchronize and plug my phone into my computer, the desktop manager box indicates I am disconnected.  I can't find anyway to connect, and haven't been able to find any help.
New Contributor
Posts: 8
Registered: ‎04-06-2008
My Device: Not Specified

Re: Synchronization Problem

Hi Baconrh,


Please try the following:


1) Make sure u r using the USB that came with BB device.

2) Wht is the version of Desktop manager and the device model

3) on the desktop manager - goto options > connection settings > choose prompt every time I use ( this will allow you to chose ur profile)

4) make sure when you select the above u r able to connect to internet, as it will be communicating to ur inbox.  

Super Contributor
Posts: 257
Registered: ‎05-02-2008
My Device: BB 8530/ OS
My Carrier: Verizon

Re: Synchronization Problem

If the above does not work, try the following:


1. Try plugging the USB into a different port on the computer.

2. Reboot your computer.

3. While the BB is plugged into the computer and the desktop manager is open, pull the battery out of the BB. Leave it out for 30 seconds. I know this seems odd but I have tried it with many of my clients and it's worked.


Also, sometimes using a docking station for a laptop causes problems.



Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein