Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎10-27-2008
My Device: Not Specified

Synchronization configuration problem.

I'm trying to complete the Desktop Manager synchronization configuration.


  • From Desktop Manager select "Synchronize"
  • Select the "Synchronization" menu item, then the "Synchronization" button
  • Select any application (Calendar, MemoPad, Address Book or Tasks) in the "Select Device Application" screen
  • Select Microsoft Outlook in the "Select a desktop application" screen, clicked Next
  • Select any Direction of synchronization in the "Synchronization Options" screen, clicked Next
  • Intellisync always crashes with the error message "The operation terminated unexpectedly"


Note that I can successfully complete the configuration if I choose "ASCII Importer/Exporter" or "Yahoo!" instead of "Microsoft Outlook" on the "Select a desktop application" screen.


I'm using Outlook 2007,  Desktop Manager, Windows XP Pro SP3

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Synchronization configuration problem.

Hi and thanks for opening a new thread.




Let me know,


Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Synchronization configuration problem.

The following steps will help you to configure synchronization -
  1. Connect your device using Desktop Manager and click on Synchronization
  2. From the menu on the left click Synchronization under Configuration
  3. Again click Synchronization button on the right which will give you option to Select Device Application that you want to synchronize
  4. Put the check mark and you'll get a prompt to Select Desktop Application
  5. Highlight the application name and click next button
  6. Under Synchronization Option you get Direction of Synchronization
  7. Check the radio button with Two way sync 
Note: above mentioned steps are explained as per Desltop Manager 4.5


Example: Synchronize addressbook -


Connect you HH with your desktop Manager in your PC. If you device is set to wireless sync then you need to turn off wireless synchronization. To do so go to Address Book -> click Menu -> Options -> Wireless Synchronization: No -> click Menu and Save the changes.


Click on the Synchronize button on Desktop Manager -> Click on Configuration Tab then click on Configure Synchronization -> Click on Choose under Address Book (on the right side of the pop up window) -> Click on you organizer apps (like, MS outlook, Lotus notes etc) -> Select desired apps -> select Synchronization radio button and click OK twice go back to Synchronize tab ->click on Synchronize Now.

If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit