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BlackBerry® OS Smartphones

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Contributor
Posts: 11
Registered: ‎04-01-2011
My Device: Curve 8530
My Carrier: Verizon

Re: Synchronization error CRTranDB::AddNew : Duplicate record Id - FFFFF99B

okay, so i did the rest to factory settings.  i got an errror message saying thee was a problemsresetting the phone, but it continued.  then it finished its procees (took almost an hour) restarted and looked okay.  so i did a one way sync from my computer to my phone and i still get the syn error "an error has occurred during an attempt to access a device database record.  Help.

Contributor
Posts: 11
Registered: ‎04-01-2011
My Device: Curve 8530
My Carrier: Verizon

Re: Synchronization error CRTranDB::AddNew : Duplicate record Id - FFFFF99B

VZW is sending me a new phone, so we will see how that works.

Contributor
Posts: 11
Registered: ‎04-01-2011
My Device: Curve 8530
My Carrier: Verizon

Re: Synchronization error CRTranDB::AddNew : Duplicate record Id - FFFFF99B

new phone arrived and data syncs.  VZW can't program it and make it work, but it seems like the sync issue is fixed.