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New Contributor
Posts: 2
Registered: ‎07-22-2014
My Device: Curve 9320
My Carrier: Telus Mobility

Synchronization error" Library not registered"

When synchronizing the calendar, contacts and tasks between Outlook and my Curve 9320 I get the error message Caught_com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D): ErrorMessage(): Library not registered.: Source(): (null).


I am using the BB Desktop Software version 7.1 Bundle 2814 and Outlook 2010.

 

Who can help to resolve this problem?

Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Synchronization error" Library not registered"

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • Article ID: KB32627 Error “Caught_com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D): ErrorMessage(): Library not registered.: Source(): (null).” is displayed when synchronizing with BlackBerry Desktop software

Unfortunately, it contains nothing useful...but at least you know that they already know about it.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-22-2014
My Device: Curve 9320
My Carrier: Telus Mobility

Re: Synchronization error" Library not registered"

Does anyone know where and how to get an update on the status of this KB32627?

Just knowing it's a recognized problem doesn't really solve it.

 

Thanks!

Highlighted
Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Synchronization error" Library not registered"

Publicly, the only way to receive an update is to wait for the KB to be updated and re-published; there is no bug tracking information that is publicly available. What the KB states will remain the complete information set available to the public until it is updated by BB.

I know that's now what you want to hear, but that is the way it is.

 

Something you might though want to try is this:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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