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Regular Contributor
Posts: 93
Registered: ‎07-07-2009
My Device: Rocking my Z10 and PlayBook
My Carrier: Vodafone UK

Synchronization error

Hi

 

I'm trying to synchronize some music from iTunes, but I get an error:

 

"BlackBerry Desktop Software received an error whilst transferring media.  Check your device and try again"

 

The device is connected, as I can browse to it.

 

Any thoughts.  I only bought it yesterday, and it has the latest build.

 

Thanks

 

 

Love Me - Love My BlackBerry
-------
Z10 OS Version: 10.0.10.690
Z10 Software Release: 10.10.90
PlayBook - 2.1.0.1526
Regular Contributor
Posts: 58
Registered: ‎06-03-2011
My Device: torch 9800

Re: Synchronization error

mmm sounds to me while making transfer got an error, this is probably happen for two reasons:

 

* While transferring data got an unespected error

*one or some of the data are corrupted

 

Try to transfer again and see if the error prompt in the same specific media file,change the usb cable try to use other ports see if any of the media files is corrupted

 

I hope this will help you

New Contributor
Posts: 3
Registered: ‎09-22-2011
My Device: Torch 9800
My Carrier: AT&T

Re: Synchronization error

[ Edited ]

Thanks for this advice.

 

Re: "Try to transfer again and see if the error prompt in the same specific media file,change the usb cable try to use other ports see if any of the media files is corrupted"

 

I have done this quite a few times, and  the error happens in the same place each time.

 

How do I "see if any of the media files is corrupted", and then how do I fix that if it is the case?

 

Thank you,

 

Victor Schwartz

Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Developer
Posts: 210
Registered: ‎05-18-2009
My Device: NA
My Carrier: NA

Re: Synchronization error

I hit this RIM bug today as well, here is what I did:

 

1)  Close BBDM and iTunes

 

2)  Connect your PB via USB *or* enable WIFI file sharing and use your IP to connect to your device

 

Note:  If it asks you for a username and password on Windows, the Username: playbook, Password:  Your device pwd.

 

3)  Copy the songs you placed on your PlayBook to your PC drive

 

Note:  This seems to happen if you manually copy songs to your device

 

4) Restart BDM

 

5)  Uncheck all songs under playlists / Artists / Albums and press Sync

 

Note:  It will start removing all your music, thats fine

 

6)  After done, just re-sync using your PlayList.

 

It should work.  My theory (as far as I'm willing to invest one at this point) is that the app freaks out when you have media copied to incorrect folders or the music files are corrupt. 

 

I hope RIM outsources this software Smiley Tongue

 

Ed.