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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-10-2012
My Device: Bold 9790
My Carrier: Etisalat

Synchronization of outlook contacts with BB 9790

My new BB 9790 is displaying only the sim card contacts but my outlook has over a 1,000 contacts. the BB desktop software is synchronization with calendar and task but not contacts. can any one assist me with this problem.

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Synchronization of outlook contacts with BB 9790

Hello amiralisharif and welcome to the BlackBerry® Support Community Forums.


Sorry to hear you are having synchronization issues with your BlackBerry® Bold™ 9790 smartphone Address Book and Microsoft® Outlook®.


What version of Outlook and BlackBerry® Desktop Software are you using?


When you configure the sync settings with Outlook, do you have more than one profile listed? 


Do you get an error when you do the Address Book sync? If so, can you provide that error? 





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New Contributor
Posts: 4
Registered: ‎06-12-2012
My Device: 9790
My Carrier: MobiCom Mongolia

Re: Synchronization of outlook contacts with BB 9790

HELP PLEASE! I have a similar problem. Contacts was not even an available option to be synced. After updating all software, I have now the option to sync Outlook 2010 contacts. BUT, the following error comes up: "coltransbase move first summary record unable to move to first or next row". I have three entires for: "First level". in the folders options and two options to use eMail addresses that do NOT have the contacts. Apparently, BB Desktop can't access my Outlook Contacts. Any help would by appreciated. Thank you.