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New Member
Posts: 1
Registered: ‎12-06-2013
My Device: Blackberry 9720
My Carrier: Bouygues Telecom

Synchronization of the deletion of emails ?

[ Edited ]

Hello,

I managed to set up my iCloud address on my Blackberry. But when I delete an email in my inbox from a computer or a web browser, this email is not be removed from my Blackberry. In other words, there is no synchronization of the deletion of emails. How can I fix the problem?

Thank you in advance
Leo (from France)

Guru II
Posts: 21,707
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Synchronization of the deletion of emails ?

Welcome to the community.

It sounds like your iCloud account is set up using POP. You'll want to remove the account and set it up using IMAP using the document linked below:

http://www.blackberry.com/btsc/KB33812

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Guru II
Posts: 21,707
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Synchronization of the deletion of emails ?

Actually, I apologize. The link above is for BlackBerry 10 devices. Unfortunately, I don't believe there is support for full synchronization of deletes for the iCloud accounts on BIS devices. Even on some of the accounts that are supported (GMail) it never worked well for me and took hours before the sync occurred.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
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Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Synchronization of the deletion of emails ?

[ Edited ]

Leo, it may take a few hours for the deletion from the email server to the handheld. I am not sure, but for many IMAP accounts, the deletion from server to handheld takes longer.

 

It is quicker for the deletion from the handheld to register on the server.

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Guru II
Posts: 21,707
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Synchronization of the deletion of emails ?

Here's some more information, though it doesn't list iCloud specifically.

http://www.blackberry.com/btsc/KB05133

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