Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 10
Registered: ‎07-13-2009
My Device: Not Specified
Accepted Solution

Synchronization problem


I am receiving e-mails both to my BB 9000 and outlook express without any problem but when I open my outlook express inbox, the e-mail in Blackberry Bold screen disappears in seconds but the same e-mail still stays on outlook. How can I keep e-mails on BB. 

Many Thanks in advance 


Posts: 95,525
Likes: 24,548
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Synchronization problem

Your Outlook Express on the PC is set to delete messages on your email server. You need to find that setting in Outlook Express and change it to LEAVE messages on the server.


I don't know exactly where in Outlook EXPRESS that setting is located, but I do know where it is located in MS Outlook, see below for a common solution:


IF you are using Outlook to download your email to your desktop PC, Outlook is likely "deleting" mail from your email server when it downloads it to your PC.

There is a setting in Outlook to "Leave Messages on Server".

For MS Outlook 2003:
1. Outlook > Tools > Email accounts > View or Change existing > next.
2. Highlight the email account > Change > More Settings.
3. Advanced Tab > Leave a Copy Messages on Server
4. Check that box.

* You will need to perform this edit for each Outlook email account you have.

Other versions of Outlook have a similar setting although it might located in a slightly different location in the :advanced settings.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code