Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 8
Registered: ‎07-12-2012
My Device: Q10
My Carrier: Pelephone

Synchronization problems with BB Desktop Ver. 7

For the last year and a half, I have been synchronizing my BB Bold 9700 with my Windows 7 and Outlook 2010 on a daily basis, with no problems.

 

A few days ago I upgraded both the device's OS (from version 5 to version 6.0, bundle 3106) and my BB Desktop Software to version 7.0.0.59.

 

The sYnchronization process runs for a minute or so (lots of data on the device), but then the process stops and I keep getting a "Synchronization Error" message, with the following text: "CRTranDB::AddNew : Duplicate record Id - 44EA5181". After pressing the "OK" I get thrown out of the process, with the device and compuetr un-synchronized..

 

I tried switching-off my Norton antivirus, to no avail.

 

Can someone help?

 

TIA,

 

Uriel

 

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Synchronization problems with BB Desktop Ver. 7

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over (sometimes, updating causes problems), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
New Contributor
Posts: 8
Registered: ‎07-12-2012
My Device: Q10
My Carrier: Pelephone

Re: Synchronization problems with BB Desktop Ver. 7

Thanks for the VERY fast reply.
I'll give it a try and will report back...