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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-16-2013
My Device: Bold 9930
My Carrier: Verizon


I have been a BB user for years and this is my first attempt at this.

I have a BB Bold 9930

Recently when attempting to synchronize the device with my PC I get the following Error message.


Synchronization Error!

An error has occurred during an attempt to access a device data base record.


After I cancel the attempt the device continues to communicate and transfer photos and music but not my contacts or calendar?


Any suggestions?


Thanks for the Help!

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Synchronization

Hello FOX1 and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're experiencing a sync issue with your device.


KB31752 addresses this error you are encountering. 


Let us know if you are able to resolve it after following the steps.





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