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Regular Contributor
Posts: 54
Registered: ‎12-24-2012
My Device: BlackBerry PRIV
My Carrier: Rogers

Synchronize Contacts with Hotmail Contacts



My BB Bold 9000 has recently stopped synchronizing contacts to my Hotmail account.

(Smartphone software is v5.0.0.900, Bundle 1626, platform


I have been through the steps to remove / add my Hotmail account on the BB, and activated Wireless Synchronization.

However, approx one hour later I receive an email from BlackBerry that synchronization has stopped.


I don't quite understand why synchronization no longer works!!


Today I located Article ID: KB22430 (dated Nov-20-2012) on How to Enable Wireless Contact Synchronization.

What I found surprising was a comment at the bottom of the page:

Note: Wireless contact synchronization with MSN, Hotmail, and/or Windows Live email integrations is only available on BlackBerry smartphones running BlackBerry 6 or BlackBerry 7.


Why is v5 no longer capable of synchronizing???





Hall of Famer III
Posts: 58,793
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Synchronize Contacts with Hotmail Contacts

Hi and Welcome to the Community...and apologies for the delayed reply. Hopefully you already have your answer, but just in case...

The KBs are authoritative, so sadly the capability you need will no longer work. As to "why", an authoritative answer would require access to "insider information", which we do not have here in this user-to-user community (and, even if we did have such data, we'd likely be prohibited from revealing it).

My theory is as with all things...retaining compatibility forever with older platforms is just not possible. RIM must have had to make a decision as to OS5 compatibility with this function, and sadly their decision cuts your capability out.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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Regular Contributor
Posts: 54
Registered: ‎12-24-2012
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Synchronize Contacts with Hotmail Contacts

Thanks sdgardne ... looking forward to BlackBerry 10.