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BlackBerry® OS Smartphones

Posts: 10
Registered: ‎06-05-2013
My Device: 9720
My Carrier: Bouygues telecom

Synchrony problem with Desktop software

When I try to connect my BB9003 with my PC with Windows 8, I cannot synconize. It says : CRADS Database Error : (C:\users\jacques\Appdata\local\ Reaserch in Motion\BlackBerry Desktop\XCPCSync.OEM\Sync SDK209.601\Translators\RimBB\Contract{3CC232FA4FAD4706B6565A2CF16C8192}.adt) is not open.

What could I do ?

Jacques Gautron
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Synchrony problem with Desktop software

Hey jacgautron,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


To resolve this issue we will need to gather some logs to find out what is causing the synchronization error.  Please contact your network service provider and ask to be transferred to BlackBerry.


I appreciate your patience.





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