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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-27-2013
My Device: Blackberry Bold 9900
My Carrier: MTN

Syncing BB 9900 and Playbook with Laptop



Both my BlackBerry 9900 and Playbook will no longer sync with my Desktop Software. They both used to do so but the bottom right hand corner of the Desktop Software displays as 'disconnected' even though if I use Windows Explorer I can locate each item on the menu with limited access to certain files.


I'm not sure if there is a conflict since upgrading the OS's of each instrument?


Your assistance would be greatly appreciated as I need to sync my 'Organizer' (Contacts especially)




Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Syncing BB 9900 and Playbook with Laptop

Hello josephlyn272, 


Welcome to the forums. 


Have a look at the following article which may help you in identifying what is causing your issue. 


Identifying and troubleshooting issues with the BlackBerry Desktop Software or BlackBerry Link detec...


Let us know how it goes and if you have any other questions. 


Have a good day. 



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