06-30-2010 06:23 AM
Hi and welcome to the forums!
Without any details regarding the what versions of software and hardware, its impossible to
help. Please list all hardware with model numbers. Please list all software with version numbers.
Any device or software from the MAC to the Blackberry, and please include what sequence or procedure you are using.
KB19148 How to synchronize organizer data in Microsoft Entourage between the BlackBerry smartphone and a Mac computer using BlackBerry Desktop Manager version 1.0
06-30-2010 09:12 AM
I had the same issue yesterday. I tried synching and the program deleted everything on my Blackberry that wasn't already on my iCal. Everything from the iCal moved over without issue. Anyway to recover what I have lost? I backed up but after I had synched unfortunately.
BB tour 9630 running 18.104.22.1682. Mac OS X 10.5.8
06-30-2010 11:08 AM - edited 06-30-2010 11:12 AM
I do not believe you can recover the erased records from the Blackberry.
Two points to prevent recurrence. You can have desktop manager set to backup
device automatically when they connect. The option is under device options pictured
in the KB below.
See KB22208 you should be getting a warning message that major amount of
data is to be deleted. If you are set correctly this gives you the option to cancel
KB22208 "A large amount of your organizer data has been deleted from your device" appears when syncing with Desktop Manager for Mac
KB18776 Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Manager 1.0