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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-06-2008
My Device: Not Specified

Syncing Issue

I am trying to sync my contacts and calendar using a usb connection to the blackberry desktop software. When i open the software and the BB Curve is connected, it automatically tells me that it encountered a problem and needs to restart. If i open it without the BB connected and then connect it, it starts to sync fine, but halfway through either just stops or freezes.


I have tried uninstalling and reinstalling the software as well as taking the battery out of my BB. Neither of these things have worked.


Any ideas??

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS

Re: Syncing Issue

Which version of the DM are you using?


Can try one of these two things:


  1. You can try and delete the Intellisync folder, then try synching again to see if it's successful: http://www.blackberry.com/btsc/KB11703
  2. First perform a clean uninstall of the Desktop Software: http://www.blackberry.com/btsc/KB02206

    Download the lastest Desktop Manager from here: https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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