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New Member
Posts: 1
Registered: ‎01-07-2013
My Device: Blackberry Torch 9800
My Carrier: Orange

Syncing Torch 9800 with Mac (Calendar & Address Book)

I am having problems syncing Torch 9800 with Mac Calendar and Address Book. For some reason Torch 9800 does not recognize mac and there is no errors. Any suggestions? Thanks.....

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Syncing Torch 9800 with Mac (Calendar & Address Book)

[ Edited ]

Hi ftarzi,

 

Welcome to the BlackBerry Support Community.

Can you please verify that you have tried connecting to different USB ports on the Mac and tried a different USB cable as well? Are you using a datasync cable to connect with? This blog post should provide more information on the type of cable required. http://bbry.lv/KyGbW9

If these steps don't resovle the issue, then this KB article should provide more information. "Troubleshooting connection issues between BlackBerry Desktop Software for Mac and BlackBerry smartphone or BlackBerry PlayBook" http://bbry.lv/J6NKra

 

Let me know if this helps.


-FS


 


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