06-24-2013 04:05 PM
My old Blackberry 9700 died but I had all the contacts/settings synced on computer using Blackberry Software. Just inherited a friend's used Blackberry 9700, so now need to sync my old info to this 'new' but used phone. And how do I delete all old info from this phone before adding my info.. Where do I start? Also where can I find PIN # for this phone?
06-24-2013 04:27 PM
Please refer to this article :
KB28225 : BlackBerry smartphone must be security wiped before transferring ownership
Perform a Security wipe it will delete anything related to previous user , after a wipe you can start all over again using your own BlackBerry ID .
To know the device PIN , Homescreen > Options > Device and Status Information > you can find your device pin Or press and hold alt + aA^ + H a screen will popup which will show the device information .