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New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: blackberry 9870
My Carrier: rogers

Syncing with MS Office Outlook 2013

I have recently set up a new desktop with Windows 8 and MS Office 2013, and cannot sync my Blackberry Bold 9790 using the Blackberry Desktop Software with Outlook 2013.

 

What do I need to do to be able to sync?

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Syncing with MS Office Outlook 2013

What's the error or why can you not?

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New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: blackberry 9870
My Carrier: rogers

Re: Syncing with MS Office Outlook 2013

The Syncronization Error reads...

 

MAPI Logon Failed.  Please run Outlook with the profile "don" selected and try again.  I do select the correct profile and I get the same message each time.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Syncing with MS Office Outlook 2013

Perhaps one of the solutions posted here will help you.

Article ID: KB31838 Error "MAPI Logon Failed" when attempting to sync with BlackBerry Desktop Software

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New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: blackberry 9870
My Carrier: rogers

Re: Syncing with MS Office Outlook 2013

Thanks for the note.  I have seen the article, but that is where it goes past my expertise.  I have also been told that syncing the Bold 9790 is not possible with Outlook 2013.  Not sure what to do now??  All I know is that I cannot get my Blackberry calendar updated from my desktop.

Hall of Famer III
Posts: 57,622
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Syncing with MS Office Outlook 2013

Indeed -- Outlook 2013 is not presently supported...refer:

  • KB12268Synchronization support for BlackBerry Desktop Software for Windows

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Syncing with MS Office Outlook 2013

Oops, my bad. Outlook 2013 is not yet supported.

Organizers

The following organizers are supported for synchronization:

  • IBM Lotus Notes 6.5.5, 7.0.4, 8.0.3, 8.5.1 and 8.5.2
  • Microsoft Outlook 2003, 2007 and 2010
  • Microsoft® Outlook® Express (Windows XP)
  • Windows Calendar (Windows Vista)
  • Windows Contacts (Windows Vista, Windows 7)
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New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: blackberry 9870
My Carrier: rogers

Re: Syncing with MS Office Outlook 2013

Thanks to all for the help and followup.

Highlighted
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Syncing with MS Office Outlook 2013

Yep, sorry I didn't even notice you were on 2013 in your first post.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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New Member
Posts: 1
Registered: ‎07-17-2013
My Device: Bold 9900
My Carrier: Carphone Warehouse

Re: Syncing with MS Office Outlook 2013

My 9900 Bold will not sync with my Office 2013 Outlook Calendar nor contacts.

Your direction saved me a lot of time trying to frig it. Any ideas when Blackberry will sort this out as it is really annoying to have Outlook 2013 but nit have the superb funtionality I had with Outlook 2007???

 

Thanks again.