06-27-2012 05:28 PM
I just got a new BB Bold 9900 and am trying to sync Outlook 2010 to BB Desktop 7.0. I get the following error message:
"A program error occured at line 140 in .\Error.cpp. Please report this error by sending a log to technical support."
Well, all of this is new with me so I don't know what this message means and I don't know how to send a long to tech support. Can anyone help me?
06-27-2012 05:35 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
and I don't know how to send a long to tech support.
All formal support starts with your mobile network provider (Telus, according to your profile). If the above KB does not resolve your issue, then you would contact Telus and refer them to the KB instructions...they (Telus) can escalate your case into RIM for formal support.
Good luck and let us know!