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New Contributor
Posts: 5
Registered: ‎05-29-2012
My Device: Bold 9790
My Carrier: Vodafone

Syncronization problem - BlackBerry Bold 9790

I just updated the software on my BlackBerry Bold, I now have version 7.1.    The device has wiped-out all of the calendar entries in my Microsoft outlook account.  I have tried to re-sync, from device to computer, and it will not work.  I've uninstalled the Desktop Software then reinstalled it and still no luck.  Any suggestions??

 

P.S.  Just a minor vent, I find software updates with BlackBerry more annoying and disruptive than they were when I had an I-Phone.....

Hall of Famer III
Posts: 57,242
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Syncronization problem - BlackBerry Bold 9790

Hello...and apologies for the delayed reply...hopefully you already got this resolved, but just in case!

I suspect you left something out of what you have actually done. There is no way that a device OS update, all by itself, can touch your MS Outlook entries. Not possible. On the other hand, if you did an OS update, did not properly restore the data to the BB, and then did a synchronization to Outlook, that could indeed result in what happened since the BB calendar would be empty (but you would have had to specifically authorize the synchronization to wipe out everything inside of Outlook).

In any event, please clarify exactly what you did, leaving nothing out this time. What you describe, exactly as written, simply isn't possible.

Beyond that, it may be hopeless...for instance...if your BB calendar is empty AND if your Outlook calendar is empty AND you did not previously take advantage of any of the FREE methods to backup your data in either location, THEN there is no hope as there is no source for restore of your data.

But, again, from the data you provided, there is just too much missing to enable useful guessing.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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