05-29-2013 02:15 AM
I can not find out what I have to do to get the settings right on mij blackberry, so that the emails which I have already read on the computer wil automatically turn on "read" in my phone. Now I have worked trough100 emails on my computer, and I have to open them one by one on my phone to have them in"read" status.
At my Samsung Phone this is automatically done when I open my email box on the phone, I would love to have this on my blackberry aswell.
Can somebody help?
Kind regards, Anke
05-29-2013 12:26 PM
Hi and Welcome to the Community!
Note carefully that this covers only reconciliation between your BB and your email SERVER...reconciliation between your email client and your email server is a totally separate matter, outside of the control of the BB services. What you need to do is test the reconciliation features you can expect (per the above KB) by using a direct interface to your email server -- webmail, etc. -- NOT your computer-based email client. If things reconcile correctly between the server and the BB (as per the KB), then you know that all is functioning for all that the BB can control.
If things continue to not reconcile correctly between your server and your computer-based email client, then you need to seek support concerning that specific email client from wherever that might be obtained.
05-30-2013 01:43 AM
Hi! Thanks you for the information. However I can not findthe steps that I have to take to get the reconciliation done, what do I have to do to test the reconciliation features.
My email on the computer uses Outlook. How can I use a direct interface to this server?
KB05133 informs me what is possible, not how I can do it, I am realy hoping that someone can help me on this one.
thanks in advance.
05-30-2013 09:18 AM