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New Contributor
Posts: 3
Registered: ‎02-09-2012
My Device: playbook
My Carrier: none

System wiped out on bold 9700


Can anyone advise what to do next.

Whist updating my bold 9700 from Os5 to Os6. The phone developed an error during reinstalling and now it does not work at all.

The devise manager does not recognize the phone and the BB pin is showing 0

I have tried reinstalling and uploading  Os5  to the phone but get stuck as there is no devise to select.



Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: System wiped out on bold 9700

You'll have to get your phone to be recognized by BlackBerry Desktop Software.  If you're having issues doing that, have a look at this article:


www.blackberry.com/btsc/KB10144 .



Have a go at that and post back with your results.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New Contributor
Posts: 3
Registered: ‎02-09-2012
My Device: playbook
My Carrier: none

Re: System wiped out on bold 9700

Thanks for the link, tried it but to no avail.

The desktop manager just does not recognize the phone and says that its either not connected or no power to the smartphone.

even looked at the link below and no luck.

Appreciate the help though.