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Posts: 3
Registered: ‎11-16-2010
My Device: Bold 9700
My Carrier: Telus

TD CANADA TRUST APP

My TD Canada Trust App has not been working for about 4 months. When I sign in , it says "Login Successful", but the next page says "your session has been terminated, either due to timeout or because you logged in with the same ID on a different device." Neither are accurate.

This is really an inconvenience, I use that app. all the time to do my banking.

Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: TD CANADA TRUST APP

Hello,

If you are not experiencing any other issues with your BB (e.g., email is fine, BBM is fine, web browsing is fine, etc.), then you should seek support from the developer of the app you are having trouble with.

Then again, if you are on on BES, then it might just be possible that your BES admins have done something to block this access. If that is the case, then of course you need to talk to them.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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