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New Contributor
Posts: 2
Registered: ‎06-09-2013
My Device: TORCH 9860
My Carrier: T MOBILE

TORCH 9860 FLASHING WITH CHARGER / USB TO MAC

I have had this problem with my blackberry for the past 2 weeks now i took it to a phone repair shop the 1st of june and collected yesterday the 8th of june . They replaced the charger port didnt work , tried new battery that was charged didnt work everything they tried did not work so im stuck now with a phone that does not work what should i do because my mac does not recognise it and im on contract til june 2014

please help

Retired
Posts: 21
Registered: ‎03-06-2013
My Device: BlackBerry Z10, BlackBerry 9360

Re: TORCH 9860 FLASHING WITH CHARGER / USB TO MAC

Hello alexcuonthebank90,

 

Welcome to BlackBerry Support Community Forums!

 

Sorry to hear about the BlackBerry device, have you tried to rule out any software issues by reloading the BlackBerry device software - here is how to perform a clean reload on a Mac computer. Let us know how you make out.


-RoundBrown



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New Contributor
Posts: 2
Registered: ‎06-09-2013
My Device: TORCH 9860
My Carrier: T MOBILE

Re: TORCH 9860 FLASHING WITH CHARGER / USB TO MAC

unfortunately i cannot do it because when i connect the phone the mac does not recognise and i cannot press applications