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New Contributor
Posts: 3
Registered: ‎08-23-2009
My Device: Not Specified


I feel regret to get this phone - no matter how good it is - if the trackball is not working well - what's the point of getting this?

And RIM here in Hong Kong can do nothing here...in view of a malfunction Tour 9630!

Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon


I assume, like some others, you are having the trackball problem of scroll to the left?


That is a hardware problem which some 9630 devices seem to have, and other 9630 devices don't seem to have.


Some have been able to exchange their 9630 for another 9630 from their retailer and were able to get one which did not have that problem. I would suggest you attempt to do the same.


Apparently, it is not a software issue so upgrades on the OS won't fix it, or at least that is what I have been told.

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New Contributor
Posts: 5
Registered: ‎07-21-2009
My Device: Not Specified


I too had some 2nd thoughts due to the trackball issues, but finally took the plunge 2 weeks ago.  So far(knock on wood) I've had absolutely no problems with my Tour.  This is my 1st BB and it has me wondering why I waited so long to get one.  Good luck with whatever you decide.