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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎03-20-2013
My Device: 8900
My Carrier: O2

TRACKERBALL not working please help

Only change I see...is my partner wiped the SD card in the Blackberyy 8900....the ball no longer works up down left or right...

is the software on this for the tracker...as i bought another ball...and replaced same outcome...in case it was that...so now am presuming the software to control the ball was on the SD card...?

please help...and if so...can I download that anywhere or wipe the 8900 and re load...???


URGENT>...freaked out!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: TRACKERBALL not working please help

Hello gavind


Welcome to BlackBerry Support Forums


No there are no such software within our Media Card which control your Trackpad / trackball function, if you already replaced the Trackball of your device then you can try an OS Update / Reload which might help , please refer to this Knowledge Base for further help :


KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone


Try it and see if that help.


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New Contributor
Posts: 2
Registered: ‎03-20-2013
My Device: 8900
My Carrier: O2

Re: TRACKERBALL not working please help

When I connect blackberry to desktop manager...it says all up to date

I tried online on web and same.


Most of these options after this ask to click on options..then this and this...but the tracker ball does not work...left right up or down...but it does work just press enter on first item


Going Crazy.....