02-05-2013 08:45 AM
I am a pay as you go Orange blackberry user. Until recently the blackberry (email) service was renewed automatically but in the last few months it keeps stopping and I have to ring Orange up tp reactivate it - which takes AGES and costs me money. There used to be a link on thier website but this appears to have gone. I run a small business and rely on the email - is there anything I can do about this (apart from switch phones - I can't switch from Orange they have a monopoly on reception in my area - yorkshire dales)?
PS: Please don't suggest contactiing Orange ! keep doing this and getting nowhere - well, they renew it but a month or so later it stops working and I have to ring them again.
02-05-2013 08:52 AM
I'm afraid its Orange who control this so they are sadly the ones you need to speak to.
I assume you have enough credit on your phone when it comes to renewing it?
02-06-2013 09:49 AM
Thank you for your reply.
No - it is usually not renewed because I have not realised how low the balnce was getting. In the past Orange used to:
. Warn you if your credit was low
. Automatically re-apply the service once you did top up.
. and as said provide a link on the website to re-apply the service yourself if needed.
Now they do none of these things. Either it's sloppy business (they are losing my £5 fee) or it's a policy that they no longer want to encourage Blackberry use.
Oh well - one more reason to change phones - sadly.
Thanks again for your response.