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Contributor
Posts: 47
Registered: ‎12-11-2012
My Device: Blackberry Bold 9900
My Carrier: TMobile

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

Only way I recovered contacts was to reinstall 6.2.0.44, someone here gave me the link to download it, the 7.0 doesn't even allow a proper restore.
Regular Contributor
Posts: 122
Registered: ‎12-10-2012
My Device: Curve 9320
My Carrier: 3 (Three-UK)

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

I'm happy to hear that you have solved your problem.
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Contributor
Posts: 47
Registered: ‎12-11-2012
My Device: Blackberry Bold 9900
My Carrier: TMobile

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

Yeah tell me about it, I was so frustrated. What's terrible is that RIM's customer care is so horrendous. I know i wasn't the only one having issues with this upgrade.
Regular Contributor
Posts: 122
Registered: ‎12-10-2012
My Device: Curve 9320
My Carrier: 3 (Three-UK)

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

I've got to admit RIM did screw up the BBM 7 release, though they did release a open beta so that people could try it.
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Contributor
Posts: 47
Registered: ‎12-11-2012
My Device: Blackberry Bold 9900
My Carrier: TMobile

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

Yeah I didn't get that, all I got was the BB App World notification and like always I downloaded it...boy was that a mistake.  The same thing happened to me with OS 7.0 got rolled out, I had to completely wipe my phone, even the RIM people didn't know what to do.  It was a complete disaster.

Regular Contributor
Posts: 122
Registered: ‎12-10-2012
My Device: Curve 9320
My Carrier: 3 (Three-UK)

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

Tip For next time: If a major update like OS 8 or BBM 8 comes out, wait for the next update after it, because they normally rule out and bugs. (e.g wait for BBM 7.1 or 7.0.1
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Contributor
Posts: 47
Registered: ‎12-11-2012
My Device: Blackberry Bold 9900
My Carrier: TMobile

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

Yeah definitely gonna do that. I remember when I had the OS 7.0 issue, I was on the phone with RIM for 2 days. The tech support guy had no clue what was wrong. It was really frustrating.
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

I have found the troubleshooting guide published by RIM about lost contacts in BBM7 :
http://supportforums.blackberry.com/t5/Downloaded-applications-for/New-BBM-7-Update-Now-Available-Ge...



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 2
Registered: ‎12-13-2012
My Device: P9981
My Carrier: Azercell

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

My friend i have the same problem , how can i downgrade my bbm ?
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

[ Edited ]

to reinstall BBM 6.2, read ahead:

http://supportforums.blackberry.com/t5/Downloaded-applications-for/HOWTO-install-BBm-6-2-if-you-have...




The search box on top-right of this page is your true friend, and the public Knowledge Base too: