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08-29-2013 12:35 PM
I have a Bold 9930 on Verizon and ever since my device software was updated to 7.1 Bundle 2705 whenever I get a text message only the number is displayed for people in my contacts no name shows, it also happens on incoming phone callls. Is this a known issue? Is there a fix?
08-29-2013 02:50 PM
Welcome to BlackBerry Support Forums
Have you enabled Encryction on your device setting which include your contacts ? On your device go to Options > Device > Security > Encryptions > disable it and check again .
KB25711 : Caller ID displays only the phone number and not the contact name for incoming phone calls.