09-12-2012 05:55 PM
Hi, have had this problem since updating to OS 7.1 Bundle 1737 last month. When my phone updated, it backed up and then restored all of my information including text messages. However, now all of the threads are completely messed up. There are several different threads for the same person (let's say Mark). So Mark has like three different threads. When I send a new text message to Mark, it starts a new thread, rather than adding it to the previous one. Also, when sometimes if I try sending a message to Jack, it sends to Jack and Greg even though I did not type in Greg's name. What do I do!
Your carrier: Verizon
Model info and OS version (Go to Settings, then Options, then about): Bold 9930, OS 7.1 Bundle 1737
09-17-2012 12:10 PM
Welcome to the Support Community!
Can you please verify that Encryption is disabled in Options>Security>Encryption on your BlackBerry® Bold™ 9930 smartphone? If it is not, could you please disable it and test again? If this does not resolve the issue, please try to clear the SMS Messages database and test again with new messages only, without restoring any SMS messages from backup. This KB article provides further steps. How to clear the user content databases from the BlackBerry smartphone" http://bbry.lv/JtQKcw
Hope this helps.
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